LexiHome
Limited Lifetime Warranty
Cookware built to last a lifetime — and backed by it. Here's exactly what we cover.
Select your cookware type
What's covered
Defects in materials and workmanship under normal household use, including:
- Tri-ply layers separating or peeling apart
- Loose, broken, or defective handles and rivets
- Structural issues that affect the cookware's function
- Lids with fit problems, faulty welds, or loose handles
- Base separation or unusual deformation from a manufacturing defect
- Defective glass lids, knobs, or attachments from manufacturing defects
What's not covered
Normal wear and tear, misuse, or accidental damage, including:
- Commercial kitchen, restaurant, or non-household use
- Improper use, misuse, or abuse
- Damage from overheating
- Sudden temperature changes (thermal shock)
- Warping from excessive or prolonged high heat
- Surface scratches, dents, or cosmetic damage
- Discoloration, staining, rainbow marks, or water spots
- Burnt food residue or cooking buildup
- Damage from dropping or heavy impact
- Improper cleaning methods
- Unauthorized modifications or repairs
- Normal wear and tear from regular use
What's covered
Defects in materials and workmanship under normal household use, including:
- Defects in materials or workmanship present at the time of manufacture
- Chipping, cracking, blistering, or other enamel defects determined by Lexi Home to have resulted from a manufacturing defect
- Separation or delamination of the enamel coating caused by a manufacturing defect
- Loose, broken, or defective handles, knobs, or other hardware resulting from a manufacturing defect
- Manufacturing defects affecting the lid, including improper fit or defects in the lid or knob
What's not covered
Normal wear and tear, misuse, or accidental damage, including:
- Enamel chipping or cracking caused by: dropping the cookware or lid; impact with sinks, countertops, stovetops, or other cookware; improper storage or stacking; use of excessive force with metal utensils; or accidental damage
- Enamel crazing (webbing) — fine hairline lines that may develop as the cookware expands and contracts during normal heating and cooling. Crazing is cosmetic and does not affect performance
- Damage resulting from: heating an empty pot; overheating or prolonged use over high heat; thermal shock (placing a hot pot into cold water); use in a microwave; commercial, restaurant, catering, or rental use; or misuse, abuse, neglect, or improper handling
- Surface scratches, staining, mineral deposits, discoloration, and loss of gloss or shine
- Damage caused by improper cleaning, such as using steel wool, abrasive scouring pads, harsh chemicals, or abrasive cleaners
Need a claim?
Submit a warranty claim
We make it simple. Have the details below ready, then reach out through our contact page.
- Proof of purchase
- Product photos
- Description of the issue
- Batch or production code
Start a claim
LexiHome reserves the right to inspect and evaluate all warranty claims before approving replacement or refund.